The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users by
This book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. Readers will learn to manage reporting, and keep a record of issues that occur, provide effective remote support for users away from home or working in another office, use error and system reporting in Windows to obtain high-quality, relevant information, spot patterns in user behavior that may be causing difficult-to-diagnose problems, and be familiar with best practices to make you a better support professional.
Troubleshooting and Supporting Windows 11: Creating Robust, Reliable, Sustainable, and Secure Systems by
Diagnose, troubleshoot and repair any type of problems on your PC from startup and file access to cloud services and the issues caused by hybrid-work. This book contains everything you need to know to keep PC systems running optimally, and to repair problems quickly and efficiently. This book provides a deep dive into the Windows OS, detailing what everything is, and how it works. You will learn about the in-built, additional, and third-party tools and utilities you can use to create reliable, robust and secure PC systems. Further, you will learn how to configure Windows 11 so as to avoid problems occurring, and how to support every type of end user, working from home, or in any part of the world, speaking any language, and taking into account other factors such as ability or personal barriers. You will discover the support tools and support ecosystem you can use to create and manage effective support tracking and remote access. You will discover how to get detailed events and reliability information, and how to manage update channels. You will deep dive into Windows 11 operating system and folder structure and learn app and software troubleshooting, process and service troubleshooting, network and internet troubleshooting and hardware and peripherals troubleshooting. Finally, you will learn more advanced troubleshooting techniques like security and encryption troubleshooting and using PowerShell scripting to repair problems. Further, you will also learn how to manually remove malware and ransomware, registry troubleshooting and startup and repair troubleshooting. By the end, you will know how to troubleshoot complex problems and diagnose hardware problems in a PC. You will be able to troubleshoot and repair any type of problem on a Windows 11 PC. What Will You Learn How to support home and hybrid-workers using their own PCs Using scripting and PowerShell to troubleshoot and repair systems Managing networking and internet access to minimize downtime Managing installation and troubleshoot for updates and patches Who Is This Book For IT Pros and system administrators who have to maintain small or large networks of connected PCs locally at their organization, or with hybrid workers.
Understanding Microsoft Teams Administration: Configure, Customize, and Manage the Teams Experience by
The book starts with an overview of Microsoft Teams where you will go through the teams architecture, teams/channels, audio/video meetings, and the phone system. It further dives into deployment and management of teams, clients, guests and external access, and live events, followed by network assessment and bandwidth planning for Teams.
Microsoft Azure for Java Developers: Deploying Java Applications Through Azure WebApp, Azure Kubernetes Service, Azure Functions, and Azure Spring Cloud by
Learn Azure-based features to build and deploy Java applications on Microsoft's Azure cloud platform. This book provides examples of components on Azure that are of special interest to Java programmers, including the different deployment models that are available. The book shows how to deploy your Java applications in Azure WebApp, Azure Kubernetes Service, Azure Functions, and Azure Spring Cloud. Also covered is integration with components such as Graph API, Azure Storage, Azure Redis Cache, and Azure SQL. The book begins with a brief discussion of cloud computing and an introduction to Java support on Azure. You'll then learn how to deploy Java applications using each of the deployment models, and you'll see examples of integrating with Azure services that are of particular interest to Java programmers. Security is an important aspect, and this book shows you how to enable authentication and authorization for your Java applications using Azure Active Directory. Implementing a DevOps strategy is essential in today's market when building any application. Examples in this book show you how to build continuous integration and continuous deployment pipelines to build and deploy Java applications on Azure. The book focuses on the best practices you should follow while designing and implementing Java applications on Azure. The book also elaborates on monitoring and debugging Java applications running on Azure using Application Insights and Azure Monitor. What You Will Learn Design and build Azure-based Java applications Run Azure-based Java applications on services such as Azure App Services, Azure Spring Cloud, Azure Functions, and Azure Kubernetes Service Integrate Azure services such as Azure SQL, Azure Storage Account, Azure Redis Cache, Azure Active Directory, and more with Java applications running on Azure Monitor and debug Java applications running on Azure Secure Azure-based Java applications Build DevOps CI/CD strategy for Azure-based Java applications Package and deploy Azure-based Java applications on Azure Who This Book Is For Java developers planning to build Azure-based Java applications and deploy them on Azure. Developers should be aware of the preliminary cloud fundamentals to help them understand the Java capability available on Azure. They do not need to be an expert in Azure to grasp the book's content and start building Java-based applications using the capability available on Azure. However, they should have a good understanding of the Java programming language and frameworks.
Mastering Windows Server 2022 with Azure Cloud Services: IaaS, PaaS, and SaaS by
Extend your on-premises Windows Server deployments to the cloud with Azure In Mastering Windows Server 2022 with Azure Cloud Services: IaaS, PaaS, and SaaS, 5-time Microsoft MVP Winner William Panek delivers a comprehensive and practical blueprint for planning, implementing, and managing environments that include Azure IaaS-hosted Windows Server-based workloads. You'll learn to use the expansive, hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, PaaS, and SaaS, and how to manage and secure Azure virtual machines running Windows Server 2022. This book also offers: Foundational explanations of core Azure capabilities, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) Explorations of the tools you'll need to implement Azure solutions, including Windows Admin Center and PowerShell Examples of implementing identity in Hybrid scenarios, including Azure AD DS on Azure IaaS and managed AD DS Perfect for IT professionals who manage on-premises Windows Server environments, seek to use Azure to manage server workloads, and want to secure virtual machines running on Windows Server 2022, Mastering Windows Server 2022 with Azure Cloud Services: IaaS, PaaS, and SaaS is also a must-read resource for anyone involved in administering or operating Microsoft Azure IaaS workloads.
Networking Fundamentals by
A clear and concise resource on Windows networking, perfect for IT beginners Did you know that nearly 85% of IT support roles require a good understanding of networking concepts? If you are looking to advance your IT career, you will need a foundational understanding of Windows networking. Network Fundamentals covers everything you need to know about network infrastructures, hardware, protocols, and services. You will learn everything you need to gain the highly in-demand Networking Fundamentals MTA Certification. This entry-level credential could be your first step into a rewarding, stable and lucrative IT career. This new Sybex guide covers the basics of networking starting from the "ground level," so no previous IT knowledge is required. Each chapter features approachable discussion of the latest networking technologies and concepts, closing with a quiz so you can test your knowledge before moving to the next section. Even if you are brand new to computers, Network Fundamentals will guide you to confidence and mastery. Understand wired and wireless networks in every detail Learn everything you need to attain the Networking Fundamentals MTA Certification Test your knowledge with end-of-chapter quiz questions Understand internet protocol (IP) and categorize IPv4 addresses Work with networking services and area networks Define network infrastructures and network security, including intranets, extranets, and VPNs Beginning and established IT professionals looking to understand more about networking will gain the knowledge to create a network diagram and confidently explain basic networking concepts. Thanks to the features in this book, you will be able to apply your new networking skills in real world situations and feel confident when taking the certification test.
Windows Server Administration Fundamentals by
Did you know, 91% of hiring managers consider certification as part of their hiring requirements? IT Professionals who are new to the industry need a strong foundational understanding of the fundamentals before moving on towards more challenging technology certifications. This book covers everything you need to know about understanding how to manage windows servers and storage along with monitoring and troubleshooting servers as well. Written to the Windows Server Administration Fundamentals MTA Certification, it is a recommended entry point into IT certification. This book covers the basics of Windows Server Administration. Each chapter closes with a quiz to make sure you can practice exam questions and test your knowledge begore moving to the next section. We start by discussing what a server is and does by providing an in-depth overview including installation of Windows Server 2016. There are sections dedicated to the following: Preforming configurations and managing your Windows Server, by configuring your IP address settings and managing devices and device drivers. Managing your storage, by identifying storage technologies, understanding disk structure, and using disk management tools. Monitoring and troubleshooting servers, by managing information technology, and understanding performance, backups and preforming server repair. Overview of popular Windows network services and applications, like understanding remote access, server virtualization, and introducing remote administration. IT Professionals looking to understand more about Windows Server Administration will gain he knowledge to effectively install and manage a Windows Server including basic troubleshooting. Thanks to some troubleshooting tools and tops it will be easier to apply the skills in real world situations and feel confident when taking the certification.
CompTIA a+ Certification All-In-One Exam Guide, Eleventh Edition (Exams 220-1101 & 220-1102) by
This bestselling on-the-job reference and test preparation guide has been fully revised for new 2022 exam objectives This highly effective self-study exam guide has been thoroughly updated to cover 100% of the topics covered on the latest version of the exam. This new edition includes expanded coverage of mobile computing, cloud and virtualization services, Windows 10, Linux, enhanced security, and advanced software troubleshooting procedures. CompTIA A+ Certification All-in-One Exam Guide, Eleventh Edition (Exam 220-1101 & 220-1102) enables you to take the test with complete confidence. In keeping with the All-In-One philosophy, the book serves both as an exam guide and as a practical reference for IT support and technical personnel. Online content includes 200 accurate practice questions, sample Mike Meyers training videos, sample TotalSim interactive lab simulations, Mike's favorite PC hardware Cool Tools, and a searchable PDF glossary. Online content includes 200 practice questions, sample video training featuring Mike Meyers, sample Total Sim interactive lab simulations, and a searchable PDF glossary Contains a coupon for 10% off of the exam fee--a $46 value Written by experienced trainer Scott Jernigan and edited by training guru Mike Meyers
CompTIA a+ Complete Study Guide by
The Fifth Edition of the CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 offers accessible and essential test preparation material for the popular A+ certification. Providing full coverage of all A+ exam objectives and competencies covered on the latest Core 1 and Core 2 exams, the book ensures you'll have the skills and knowledge to confidently succeed on the test and in the field as a new or early-career computer technician. The book presents material on mobile devices, hardware, networking, virtualization and cloud computing, network, hardware, and software troubleshooting, operating systems, security, and operational procedures. Comprehensive discussions of all areas covered by the exams will give you a head start as you begin your career as a computer technician. This new edition also offers: Accessible and easy-to-follow organization perfect to prepare you for one of the most popular certification exams on the market today Opportunities to practice skills that are in extraordinary demand in the IT industry Access to the Sybex online test bank, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a glossary of key terms Perfect for anyone prepping for the Core 1 and Core 2 A+ exams, CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 is a must-have resource for new and early-career computer technicians seeking to improve their skills and increase their efficacy in the field.
CompTIA a+ Certification All-In-One for Dummies by
This book, plus online test bank, will help you reach your certification goal. for CompTIA's A+ certification. You'll learn about how computers work, networking, computer repair and troubleshooting, security, permissions, and customer service. You'll also find test-taking advice and a review of the types of questions you'll see on the exam.
MCSA Windows Server 2016 Complete Study Guide: Exam 70-740, 70-741, 70-742 by
This new edition has been updated for the latest MCSA Windows Server 2016 exam releases, featuring coverage of all the objective domains. This guide is three books in one, giving you the most comprehensive exam prep experience for all required MCSA exams. The MCSA exams test your knowledge and skill in installation, configuration, deployment, and administration using a variety of networking tools.
MCSA Windows Server 2016 Practice Tests: Exams 70-740, 70-741, 70-742, and 70-743 by
MCSA Windows Server 2016 Practice Tests provides 10 unique 85-question chapter tests, covering the ten MCSA Windows Server 2016 objective domains, plus three additional 50-question practice exams, for a total of 1000 practice test questions.
