The Tech Professional's Guide to Communicating in a Global Workplace by 
Communication Intelligence: Leverage Your Strengths and Optimize Every Interaction to Work Best with Others by
The founder of The Forté Institute shares his time-tested assessment and proven strategies to help you build your communication strengths and develop Communication Intelligence(tm) (CQ) Now more than ever, Communication Intelligence(tm) is essential for workers at all levels. The good news is that you can learn to develop and master this vital competency. If you're interested in being your best through effective communication, that's exactly what you will find in the pages of Communication Intelligence(tm). With more than four decades of study, research, and coaching in the field, C.D. "Hoop" Morgan III has built on the original premise of The Forté Institute: That assessing an individual's communication style should start with a focus on their strengths--not their weaknesses. Communication Intelligence(tm) guides you to identify your unique strengths based on the Forté Communication Style Profile. You'll also discover: Your personalized communication strengths--the first step on the road to Communication Intelligence(tm) mastery How you're currently adapting in your workspace and how you're "most likely" coming across to others How to understand others' communication style preferences and strengths to communicate even more effectively, and more Through the pages of this book, you learn how to adapt and understand how others perceive you while being introduced to the 10 CQ essential attributes and dozens of strategies and tips to build on your strengths to enhance your Communication Intelligence(tm).
Think on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the Job by
"[Think on Your Feet] is a helpful maven's guide ideal for anyone who views a podium with fear and trembling."--Publishers Weekly Get out of your own way! Our professional lives are full of situations outside of our control. A job interviewer asks a question out of left field. A coworker puts you on the spot in front of the boss. Your PowerPoint presentation crashes at a critical moment. Most people react to the unexpected with anxiety and unease. We get rattled, stumble over our words, and overthink the situation. Others, though, handle it with self-assurance and aplomb. They gain a sense of empowerment and energy when the pressure is on. Like great improv actors, they're able to think on their feet. The great thing is, improv isn't about winging it or flying by the seat of your pants; improv at its core is about listening and responding. It's based on rules and techniques, and it taps directly into your soft communication skills. By incorporating it into your prep work for professional situations, you'll learn how to retrain your brain for the unexpected and get out of your own way in those unexpected--and expected--professional situations. Practicing improv isn't about being funny. Instead, it's about developing the mental agility to spin any surprise in your favor and to communicate with confidence. Filled with engaging improv activities, this interactive guide will ensure you never come away from a tough moment pondering the woulda, coulda, shoulda! again. You'll learn how to nurture your personal style for communicating in every professional situation. From effective listening in the office, giving presentations, and leading meetings to negotiating a raise, acing an interview, and more, you'll start communicating with confidence and stop letting the unexpected hold you back. Take your workplace communication--and your career--to the next level by mastering the art of Thinking on Your Feet.
Employees First! by
"You provide a red-carpet treatment for your employees and they'll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it's time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn't it? You roll out the red carpet for them, of course. Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved. Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you'll gain strategies for honoring the very people who make your company what it is--your internal customers--your team. Employees First! will help you: Provide Your Team with a Sense of Purpose Cultivate Kindness and Compassion at Work Improve Informational, Interpersonal, and Inspirational Communication Encourage Diversity and Inclusion Compensate Fairly without Breaking the Bank Keep Your Remote Team Connected
Communicate with Mastery by
Develop your leadership communicationCommunicating with Mastery provides listeners with a rich treasure trove of frameworks and tools for leadership communication as developed and taught over the past decade at Stanford's Graduate School of Business. Designed for the business leader on the go, it provides you quick access to helpful approaches to vexing communication problems leaders face today in speaking and writing to various audiences.Projects often fail not because of the vision, but in the articulation of that vision. With the help of this book, you'll learn how to ensure you get the results you desire as a leader and communicator, including: speak with conviction and write with impact; tailor your communication to any goal, setting, or audience; and scale your leadership through effective coaching.Every time you write or speak, you need to make your words count. And this book shows you how.
How to Write Effective Business English by
Unlearn bad habits, sharpen your emails and improve your written communication throughout your business with How to Write Effective Business English. An easy-to-follow guide on how to write with confidence, whether or not English is your first language.With new chapters on writing well across all disciplines, writing globally, and the impact of social media on workplace communication, this new edition prepares you to clearly liaise with your colleagues and to your target market in order to get your point across.Not only is this for individuals who want to better their craft and build their confidence, but it's also for multinational companies where communication is vital. Whether you're fluent in English or still learning, all speakers can iron out areas where there are common misconceptions, and bring those skills into their workplace.Fiona Talbot informs you on how to format your prose to cater for a business world, by using case studies from L'Oréal, Loaf Furniture and Octopus Energy to demonstrate how English is used internationally in business and to teach you how to address different scenarios, whilst putting your best foot forward. Express yourself in business in a clear manner on all platforms, and get your message across with impact.
