It's the Way You Say It by Carol A. FlemingCall Number: Skillsoft Books
ISBN: 9781609947439
Publication Date: 2013
The author provides detailed advice and scores of exercises fo understanding how others hear you, dealing with specific speech problems, varying your vocal patterns to make your speech more dynamic, using grammar and vocabulary to increase your clarity and impact, reinforcing your message with nonverbal cues , and conquering stage fright . There is a of the book that focuses on communication issues in the workplace--interviews, presentations, andvoice mail.