Be sure to make an entry for EVERY QUESTION AND TRANSACTION.
These statistics measure the work we do. By keeping track of this information, we are able to determine how we can better serve our campus community.
This happens to us all. Do your best to recall and record every question and when it was asked. You can change the time by clicking:
Timestamp: Edit Date/Time | Click in the blank box | Select the date | Select hour (in military time, so 1:00pm = 13:00, etc.) | Select approximate time.
Reference Analytics
We keep track of every question we are asked at the Information Desk in a program called Reference Analytics, which is part of Springshare’s LibApps.
Sign in
Go to https://ivytech.libanswers.com/admin/record and sign in with your IvyTech email and LIBAPPS password.
Add Question
Enter the question or concern in the top box
Enter Information
The most important boxes to fill out are the ones in the top row. Fill in the other boxes if the question fits into one of the sub-categories; if it doesn't, then leave it blank.
Note: clear the boxes by clicking the box title after entering a question.
For information about each category/box go to: Logging Transaction Statistics on the Statewide Library Staff Guide.
