The Educational Technology (EdTech) team for the South Bend and Elkhart campuses works alongside the systemwide EdTech & Instructional Design Team to ensure students, faculty, and staff are empowered to utilize and leverage our Learning Management System (LMS) known as IvyLearn as well as all integrated tools, including publisher platforms and third-party technologies. In addition to 1-1 online and in-person support, our team can deliver professional development and training for faculty, staff, and students.
Connect with Us:
- Submit an Online "Helpdesk Ticket" (located in your IvyLearn "Resources" section) - If you are having issues or have a request with IvyLearn and integrated resources (ex. McGraw Hill), we recommend filling out our online form to get started. This will allow our local and statewide teams to view, track, and problem solve together. We will do our best to respond as soon as possible (within 24 hrs). Often, issues can be resolved through email but we can connect by phone, virtual chat, or in-person as needed.
- Email - If you are looking for more in depth support in learning how to use the system, we recommend emailing us at southbendelkhart-edtech@ivytech.edu to schedule a time to meet with our team. We can connect in-person or online. You can also email this address with any quick questions you may have.
- Visit the "Learning Commons" - These spaces offer Ed Tech and Library Services as well as Tutoring. EdTech is housed in South Bend (Rm 122), but we support students, faculty, and staff at the Elkhart campus (Rm 133) as well. If you have a quick question, feel free to stop in for walk-in support (typically 5-10 minutes). If you need more in-depth help, we recommend scheduling an appointment (Step 2).
Students:
We want to ensure that you are comfortable and confident in accessing and utilizing the IvyLearn system to engage with your courses, classmates, and professors. Whether you have a quick question or need in-depth support, we are here to help!
Faculty and Staff:
In addition to general support, we offer resources and training through our statewide EdTech team as well as additional locally curated content:
IvyLearn "Resources" Section
- Faculty OnDemand Solutions and Training (FOST) - Instructional technology support materials and self-paced training.
- Canvas Guides - IvyLearn was developed using this system. Find answers to common questions through videos and knowledge bases organized by category to help you maximize the efficiency and effectiveness of your courses.
- IvyLearn DEV Shell Request - Complete this form to have a development shell automatically created.
- EdTech & Instructional Design Communication Site (hosted within the "Provost Office Communication" site) - Internal resource for faculty and staff to learn more about the statewide system we are a part of. Learn more in the next section.
- EdTech and IvyLearn - Our team's main focus alongside DA11Y.
- Learning Experience & Digital Accessibility (DA11Y) - Learning Experience acknowledges that learning is a holistic process that cannot be separated from one's human experience. Due to its impact on the human experience, Digital Accessibility naturally fits within.
- Instructional Design - Instructional designers are assigned to support specific academic programs, providing consistent guidance and expertise for faculty in those areas.
- Open Educational Resources (OER) - Teaching, learning, and research materials that are licensed in a way that permits you to use and repurpose them freely.
Additional Resources
- Merge/Cross-List Courses - Fill out the following form and include it in your submitted "Helpdesk Ticket". It is highly recommended that the request take place before the classes start and that courses with different learning modalities are not combined (ex. Online vs. In-Person).
- Course Start Checklist
