University of Delaware Library Assessment Program LibGuide - This LibGuide articulates the work of the University of Delaware Library, an ARL library, in developing its assessment program. It names stakeholders, tools and methodologies for forming an assessment of library services. About UD Library (PDF).
Literature
Farrell, Robert. 2014. “Action Research, Assessment, and Institutional Review Boards (IRB): Conflicting Demands or Productive
Tension for the Academic Librarian?” New Review of Academic Libarianship. 20(2): 167-184. (PDF)